[{"data":1,"prerenderedAt":285},["ShallowReactive",2],{"article-\u002Fstore-and-payments\u002Forders-and-invoices":3,"surround-\u002Fstore-and-payments\u002Forders-and-invoices":276},{"id":4,"title":5,"body":6,"category":265,"description":266,"extension":267,"meta":268,"navigation":269,"order":270,"path":271,"seo":272,"stem":273,"updated":274,"__hash__":275},"docs\u002Fstore-and-payments\u002Forders-and-invoices.md","Orders and invoices",{"type":7,"value":8,"toc":255},"minimark",[9,18,23,48,56,78,89,93,125,134,138,141,179,183,195,202,208,212,231,235],[10,11,12,13,17],"p",{},"Every purchase made through your galleries lands under ",[14,15,16],"strong",{},"Store → Orders",". This is where you track fulfillment, look up what a client bought, and download a printable receipt.",[19,20,22],"h2",{"id":21},"the-orders-list","The orders list",[10,24,25,26,29,30,29,33,36,37,29,40,43,44,47],{},"The list shows one row per order with its ",[14,27,28],{},"Date",", ",[14,31,32],{},"Order #",[14,34,35],{},"Details"," (the customer and which client store they bought from), ",[14,38,39],{},"Type",[14,41,42],{},"Status"," and ",[14,45,46],{},"Total",". Click any column heading to sort, use the search to find a customer, and page through with the controls at the bottom (25, 50, 100 or 200 per page).",[10,49,50,55],{},[51,52],"img",{"alt":53,"src":54},"The Store Orders list showing several orders with different types and statuses","\u002Fimages\u002Fhelp\u002Fstore-and-payments\u002Fstore-orders.webp","\nOrder types tell you what kind of fulfillment is involved:",[57,58,59,66,72],"ul",{},[60,61,62,65],"li",{},[14,63,64],{},"Vendor | WHCC",": physical prints fulfilled by the lab.",[60,67,68,71],{},[14,69,70],{},"Digital download",": gallery or photo downloads, delivered automatically.",[60,73,74,77],{},[14,75,76],{},"Mixed",": an order containing both.",[10,79,80,81,84,85,88],{},"Recent orders also appear on your Store Overview, along with revenue and order stats. See the overview's ",[14,82,83],{},"Recent Orders"," panel and click ",[14,86,87],{},"View all orders"," to get back to the full list.",[19,90,92],{"id":91},"order-statuses","Order statuses",[57,94,95,101,107,113,119],{},[60,96,97,100],{},[14,98,99],{},"Unfulfilled",": paid, but fulfillment hasn't finished yet.",[60,102,103,106],{},[14,104,105],{},"Processing",": the order is being worked on (for prints, it's with the lab).",[60,108,109,112],{},[14,110,111],{},"Shipped",": the lab has shipped the package; a tracking number is on the order.",[60,114,115,118],{},[14,116,117],{},"Complete",": a digital order that has been delivered.",[60,120,121,124],{},[14,122,123],{},"Refunded \u002F Cancelled",": the order was refunded or cancelled.",[10,126,127,128,133],{},"If a print order shows a vendor rejection or a payment shows as failed, open the order for details, and ",[129,130,132],"a",{"href":131},"\u002Fcontact","contact support"," if it isn't clear how to proceed.",[19,135,137],{"id":136},"the-order-detail-page","The order detail page",[10,139,140],{},"Click an order to open it. The detail page shows:",[57,142,143,149,163,173],{},[60,144,145,148],{},[14,146,147],{},"Order Information",": the customer's name and email, and which client store the order came from (linked to the client in your Studio).",[60,150,151,154,155,158,159,162],{},[14,152,153],{},"Payment Information",": the billing details plus a breakdown ending in ",[14,156,157],{},"Your Profit",". Hover the ",[14,160,161],{},"Cost & Fees"," help icon to see the components: the WHCC product cost, the Stripe transaction fee, taxes, shipping, and the Afterify commission on Free plan stores.",[60,164,165,168,169,172],{},[14,166,167],{},"Shipping Information",": the shipping address, the delivery service with its estimate, and the ",[14,170,171],{},"Tracking Number"," as a clickable link once the lab ships.",[60,174,175,178],{},[14,176,177],{},"All Items Purchased",": every item with its options and price.",[19,180,182],{"id":181},"print-or-save-an-invoice","Print or save an invoice",[10,184,185,186,189,190,194],{},"On the order detail page, click ",[14,187,188],{},"Print Receipt",". Afterify generates a PDF (named like ",[191,192,193],"code",{},"Afterify-Order#000123",") with the order number, date, customer, billing details, and the subtotal, taxes, shipping and total. Print it or attach it to an email as the client's invoice.",[10,196,197,198,201],{},"Need totals across many orders instead? ",[14,199,200],{},"Store → Settings → Accounting"," exports a CSV order report for any date range.",[10,203,204],{},[51,205],{"alt":206,"src":207},"The Accounting settings page with the CSV export date range","\u002Fimages\u002Fhelp\u002Fstore-and-payments\u002Fstore-settings-accounting.webp",[19,209,211],{"id":210},"what-your-client-sees","What your client sees",[10,213,214,215,218,219,222,223,226,227,230],{},"After checkout, clients land on a confirmation page showing ",[14,216,217],{},"Order Complete"," with their order number, and they receive an email confirmation. For digital purchases, a ",[14,220,221],{},"Start Download"," link takes them to the Downloads area of their account, where the files remain available. Order numbers are sequential six-digit numbers; you can set where the sequence continues from with ",[14,224,225],{},"Next Order Number"," under ",[14,228,229],{},"Store → Settings",".",[19,232,234],{"id":233},"related","Related",[57,236,237,243,249],{},[60,238,239],{},[129,240,242],{"href":241},"\u002Fstore-and-payments\u002Fprint-fulfillment","Print fulfillment",[60,244,245],{},[129,246,248],{"href":247},"\u002Fgalleries-and-sharing\u002Fclient-downloads","Client downloads",[60,250,251],{},[129,252,254],{"href":253},"\u002Ftroubleshooting\u002Fstore-and-payment-problems","Store and payment problems",{"title":256,"searchDepth":257,"depth":257,"links":258},"",2,[259,260,261,262,263,264],{"id":21,"depth":257,"text":22},{"id":91,"depth":257,"text":92},{"id":136,"depth":257,"text":137},{"id":181,"depth":257,"text":182},{"id":210,"depth":257,"text":211},{"id":233,"depth":257,"text":234},"store-and-payments","Track orders, understand statuses, and print a PDF receipt for any order.","md",{},true,9,"\u002Fstore-and-payments\u002Forders-and-invoices",{"title":5,"description":266},"store-and-payments\u002Forders-and-invoices","2026-09-19","dadahEchA6P2ONMm1bJpAeZz8SIPVNnYJwgu-EnvnoU",[277,281],{"path":278,"title":279,"order":280},"\u002Fstore-and-payments\u002Fset-up-shipping","Set up shipping",8,{"path":282,"title":283,"order":284},"\u002Fstore-and-payments\u002Ftest-and-publish-your-store","Test and publish your store",10,1789936982267]