[{"data":1,"prerenderedAt":194},["ShallowReactive",2],{"article-\u002Ftroubleshooting\u002Fcant-sign-in":3,"surround-\u002Ftroubleshooting\u002Fcant-sign-in":185},{"id":4,"title":5,"body":6,"category":175,"description":176,"extension":177,"meta":178,"navigation":179,"order":167,"path":180,"seo":181,"stem":182,"updated":183,"__hash__":184},"docs\u002Ftroubleshooting\u002Fcant-sign-in.md","Can't sign in",{"type":7,"value":8,"toc":165},"minimark",[9,13,18,40,43,50,54,69,73,82,86,89,115,119,142,145,149],[10,11,12],"p",{},"Locked out? Work through the sections below in order. Most sign-in problems come down to a forgotten password, an unverified email, or signing in a different way than the account was created.",[14,15,17],"h2",{"id":16},"reset-your-password","Reset your password",[19,20,21,30,37],"ol",{},[22,23,24,25,29],"li",{},"On the login page, click ",[26,27,28],"strong",{},"Can't log in?"," under the Log In button.",[22,31,32,33,36],{},"Enter your email address and click ",[26,34,35],{},"Send Link",". You'll see \"Reset email sent!\".",[22,38,39],{},"Open the email and follow the link to choose a new password, then log in again.",[10,41,42],{},"If the email doesn't arrive within a few minutes, check your spam folder and confirm you typed the address your account was created with. The form validates the address format, so \"Please enter a valid email address\" means a typo, not a missing account.",[10,44,45],{},[46,47],"img",{"alt":48,"src":49},"The password reset page with the email field and Send Link button","\u002Fimages\u002Fhelp\u002Ftroubleshooting\u002Fforgot-password.webp",[14,51,53],{"id":52},"you-signed-up-with-google-apple-or-facebook","You signed up with Google, Apple or Facebook",[10,55,56,57,60,61,64,65,68],{},"Accounts created with a social login don't have an Afterify password, so a password reset won't help. On the login page, use the matching ",[26,58,59],{},"Continue with Google",", ",[26,62,63],{},"Continue with Apple"," or ",[26,66,67],{},"Continue with Facebook"," button instead. If you're not sure which one you used, try the provider attached to the email address you gave us.",[14,70,72],{"id":71},"verify-your-email-address","Verify your email address",[10,74,75,76,81],{},"Some features, including enabling two-factor authentication, require a verified email. If you were sent a verification email, open its link; you'll see \"Email Verified\" when it completes. \"Cannot verify the email address\" means the link has expired or was already used; request a fresh one from your profile settings. See ",[77,78,80],"a",{"href":79},"\u002Faccount-and-billing\u002Fmanage-your-profile","Manage your profile",".",[14,83,85],{"id":84},"two-factor-authentication-problems","Two-factor authentication problems",[10,87,88],{},"With two-factor enabled, logging in asks for a 6-digit code sent by text message to your enrolled phone.",[90,91,92,98,104],"ul",{},[22,93,94,97],{},[26,95,96],{},"The code is rejected."," \"The code you entered is invalid, please try again\" usually means the code expired or a digit was mistyped. Codes are single-use; request a new login attempt and enter the newest code.",[22,99,100,103],{},[26,101,102],{},"No text arrives."," Confirm your phone has signal and can receive SMS. Carrier delays of a minute or two happen; don't stack up repeated requests, or you'll have several stale codes in flight.",[22,105,106,109,110,114],{},[26,107,108],{},"You lost access to the phone."," You can't complete login without the code, and two-factor can only be turned off from inside a signed-in session (the toggle in your profile settings). If the number is gone for good, ",[77,111,113],{"href":112},"\u002Fcontact","contact support"," from the email address on the account so we can verify you and help restore access.",[14,116,118],{"id":117},"signed-into-the-wrong-place-or-account","Signed into the wrong place or account",[90,120,121,132],{},[22,122,123,126,127,131],{},[26,124,125],{},"Photographers"," sign in at ",[128,129,130],"code",{},"app.afterify.com"," with their studio account.",[22,133,134,137,138,81],{},[26,135,136],{},"Clients"," don't use the studio app at all; they log in on the gallery's own login page, with the email address their invite was sent to. If a client sees an empty account or \"wrong gallery\", they're almost always signed in with a different email than the one you invited. See ",[77,139,141],{"href":140},"\u002Ftroubleshooting\u002Fclient-cant-access-a-gallery","Client can't access a gallery",[10,143,144],{},"If you have multiple Google accounts in your browser, make sure the social login picked the right one; signing in with a second email creates a second, empty account rather than opening your studio.",[14,146,148],{"id":147},"related","Related",[90,150,151,157,161],{},[22,152,153],{},[77,154,156],{"href":155},"\u002Faccount-and-billing\u002Ftwo-factor-authentication","Two-factor authentication",[22,158,159],{},[77,160,141],{"href":140},[22,162,163],{},[77,164,80],{"href":79},{"title":166,"searchDepth":167,"depth":167,"links":168},"",2,[169,170,171,172,173,174],{"id":16,"depth":167,"text":17},{"id":52,"depth":167,"text":53},{"id":71,"depth":167,"text":72},{"id":84,"depth":167,"text":85},{"id":117,"depth":167,"text":118},{"id":147,"depth":167,"text":148},"troubleshooting","Fix password, email verification and two-factor problems that keep you out of your account.","md",{},true,"\u002Ftroubleshooting\u002Fcant-sign-in",{"title":5,"description":176},"troubleshooting\u002Fcant-sign-in","2026-09-19","q3UCT_EV24X1wQnxYSV5gvxkKlY5Ds5dL8ffzSVBhXI",[186,190],{"path":187,"title":188,"order":189},"\u002Ftroubleshooting\u002Ffaq","Frequently asked questions",1,{"path":191,"title":192,"order":193},"\u002Ftroubleshooting\u002Fupload-problems","Upload problems",3,1789936982358]