[{"data":1,"prerenderedAt":260},["ShallowReactive",2],{"article-\u002Ftroubleshooting\u002Ffaq":3,"surround-\u002Ftroubleshooting\u002Ffaq":255},{"id":4,"title":5,"body":6,"category":244,"description":245,"extension":246,"meta":247,"navigation":248,"order":249,"path":250,"seo":251,"stem":252,"updated":253,"__hash__":254},"docs\u002Ftroubleshooting\u002Ffaq.md","Frequently asked questions",{"type":7,"value":8,"toc":224},"minimark",[9,13,18,48,52,59,63,70,74,81,85,88,92,103,107,114,118,125,129,136,140,147,151,158,162,169,173,180,184,191,195,202,206],[10,11,12],"p",{},"Short answers to common questions, with links to the full articles when you want more detail.",[14,15,17],"h2",{"id":16},"what-plans-does-afterify-offer","What plans does Afterify offer?",[10,19,20,21,25,26,25,29,32,33,36,37,42,43,47],{},"Four tiers: ",[22,23,24],"strong",{},"Free",", ",[22,27,28],{},"Amateur",[22,30,31],{},"Professional"," and ",[22,34,35],{},"Unlimited",". Each step up raises your storage and website limits and unlocks more features. Compare them in ",[38,39,41],"a",{"href":40},"\u002Fgetting-started\u002Fplans-at-a-glance","Plans at a glance",", and switch any time from your billing settings; see ",[38,44,46],{"href":45},"\u002Faccount-and-billing\u002Fbilling-upgrades-and-downgrades","Billing, upgrades and downgrades",".",[14,49,51],{"id":50},"how-much-storage-do-i-get","How much storage do I get?",[10,53,54,55,47],{},"The Free plan includes 5 GB. Amateur raises that to 100 GB, Professional to 500 GB, and Unlimited has no storage cap. A banner in the app warns you as you approach your limit. See ",[38,56,58],{"href":57},"\u002Faccount-and-billing\u002Fstorage-and-plan-limits","Storage and plan limits",[14,60,62],{"id":61},"what-happens-when-i-hit-my-storage-limit","What happens when I hit my storage limit?",[10,64,65,66,47],{},"New uploads are blocked until you free up space or upgrade. Your existing photos and galleries stay online and shared links keep working. See ",[38,67,69],{"href":68},"\u002Ftroubleshooting\u002Fupload-problems","Upload problems",[14,71,73],{"id":72},"what-file-types-can-i-upload","What file types can I upload?",[10,75,76,77,47],{},"Photo uploads accept JPEG, PNG and GIF files. Upload your highest-resolution versions; Afterify generates the web sizes automatically. See ",[38,78,80],{"href":79},"\u002Fclients-and-projects\u002Fupload-photos","Upload photos",[14,82,84],{"id":83},"can-i-upload-video","Can I upload video?",[10,86,87],{},"Video and audio uploads in the website media manager are available on paid plans. The Free plan is limited to images.",[14,89,91],{"id":90},"how-do-clients-get-into-a-private-gallery","How do clients get into a private gallery?",[10,93,94,95,32,99,47],{},"You send an email invite from the client's Sharing page. The invite contains a single-use link where the client sets a password and gets access; after that they log in with their invited email. See ",[38,96,98],{"href":97},"\u002Fgalleries-and-sharing\u002Finvite-clients-by-email","Invite clients by email",[38,100,102],{"href":101},"\u002Fgalleries-and-sharing\u002Fclient-access-codes","Client access codes",[14,104,106],{"id":105},"can-i-take-back-a-clients-access","Can I take back a client's access?",[10,108,109,110,47],{},"Yes. From the Sharing page you can resend a pending invite or remove any invited user, which locks them out of the gallery immediately. See ",[38,111,113],{"href":112},"\u002Fgalleries-and-sharing\u002Fresend-or-revoke-access","Resend or revoke access",[14,115,117],{"id":116},"can-i-use-my-own-domain","Can I use my own domain?",[10,119,120,121,47],{},"Yes, on paid plans. Every website gets a free Afterify URL, and paid plans can connect a custom domain by adding DNS records at their domain provider. See ",[38,122,124],{"href":123},"\u002Fwebsite-builder\u002Fconnect-a-custom-domain","Connect a custom domain",[14,126,128],{"id":127},"can-clients-download-their-photos","Can clients download their photos?",[10,130,131,132,47],{},"Yes, if you allow it. Each project controls whether free downloads are enabled and at what size, and you can also sell downloads through your store instead. See ",[38,133,135],{"href":134},"\u002Fgalleries-and-sharing\u002Fclient-downloads","Client downloads",[14,137,139],{"id":138},"can-i-watermark-my-photos","Can I watermark my photos?",[10,141,142,143,47],{},"Yes. Watermarks are available on paid plans: create a text or image watermark and apply it to your galleries. See ",[38,144,146],{"href":145},"\u002Fgalleries-and-sharing\u002Fadd-watermarks","Add watermarks",[14,148,150],{"id":149},"how-do-i-get-paid-for-store-sales","How do I get paid for store sales?",[10,152,153,154,47],{},"Payments run through your own connected Stripe account. Stripe deposits your proceeds to your bank account; Afterify never holds your money. See ",[38,155,157],{"href":156},"\u002Fstore-and-payments\u002Fconnect-stripe","Connect Stripe",[14,159,161],{"id":160},"who-prints-and-ships-my-print-orders","Who prints and ships my print orders?",[10,163,164,165,47],{},"WHCC, a professional print-on-demand lab. Orders are submitted automatically after checkout and ship directly to your client with tracking. See ",[38,166,168],{"href":167},"\u002Fstore-and-payments\u002Fprint-fulfillment","Print fulfillment",[14,170,172],{"id":171},"does-afterify-take-a-cut-of-my-sales","Does Afterify take a cut of my sales?",[10,174,175,176,47],{},"On the Free plan, store sales carry a 15% commission. Paid plans keep everything after Stripe's standard transaction fee. See ",[38,177,179],{"href":178},"\u002Fstore-and-payments\u002Fstore-setup-overview","Store setup overview",[14,181,183],{"id":182},"can-i-write-a-blog-on-my-website","Can I write a blog on my website?",[10,185,186,187,47],{},"Yes. The Free plan includes up to 5 blog posts; paid plans have no post limit. See ",[38,188,190],{"href":189},"\u002Fblog\u002Fwrite-a-blog-post","Write a blog post",[14,192,194],{"id":193},"how-do-i-secure-my-account","How do I secure my account?",[10,196,197,198,47],{},"Verify your email address, then enable two-factor authentication in your profile settings to require a texted code at login. See ",[38,199,201],{"href":200},"\u002Faccount-and-billing\u002Ftwo-factor-authentication","Two-factor authentication",[14,203,205],{"id":204},"related","Related",[207,208,209,214,220],"ul",{},[210,211,212],"li",{},[38,213,41],{"href":40},[210,215,216],{},[38,217,219],{"href":218},"\u002Fgetting-started\u002Fquick-start-guide","Quick start guide",[210,221,222],{},[38,223,58],{"href":57},{"title":225,"searchDepth":226,"depth":226,"links":227},"",2,[228,229,230,231,232,233,234,235,236,237,238,239,240,241,242,243],{"id":16,"depth":226,"text":17},{"id":50,"depth":226,"text":51},{"id":61,"depth":226,"text":62},{"id":72,"depth":226,"text":73},{"id":83,"depth":226,"text":84},{"id":90,"depth":226,"text":91},{"id":105,"depth":226,"text":106},{"id":116,"depth":226,"text":117},{"id":127,"depth":226,"text":128},{"id":138,"depth":226,"text":139},{"id":149,"depth":226,"text":150},{"id":160,"depth":226,"text":161},{"id":171,"depth":226,"text":172},{"id":182,"depth":226,"text":183},{"id":193,"depth":226,"text":194},{"id":204,"depth":226,"text":205},"troubleshooting","Quick answers to the questions we hear most about plans, storage, sharing and payments.","md",{},true,1,"\u002Ftroubleshooting\u002Ffaq",{"title":5,"description":245},"troubleshooting\u002Ffaq","2026-09-19","6_qNyuyKi9PltdoCgNY_phVhAXdoevs5uJB623Zj6tQ",[256,257],null,{"path":258,"title":259,"order":226},"\u002Ftroubleshooting\u002Fcant-sign-in","Can't sign in",1789936982358]