[{"data":1,"prerenderedAt":165},["ShallowReactive",2],{"article-\u002Ftroubleshooting\u002Fupload-problems":3,"surround-\u002Ftroubleshooting\u002Fupload-problems":157},{"id":4,"title":5,"body":6,"category":146,"description":147,"extension":148,"meta":149,"navigation":150,"order":151,"path":152,"seo":153,"stem":154,"updated":155,"__hash__":156},"docs\u002Ftroubleshooting\u002Fupload-problems.md","Upload problems",{"type":7,"value":8,"toc":136},"minimark",[9,13,18,21,25,33,36,40,43,57,66,73,77,80,104,108,116,120],[10,11,12],"p",{},"Uploads normally run in the background while you keep working; the progress indicator shows each file as it lands. When they stall or fail, one of the causes below is almost always the reason.",[14,15,17],"h2",{"id":16},"check-your-connection-first","Check your connection first",[10,19,20],{},"If Afterify loses its connection, a banner appears at the top of the app: \"Attempting to restore connection. Changes made now may not be saved.\" Uploads pause with it. Wait for the banner to clear (or fix your network) and re-add any files that didn't finish. Large shoots over hotel or venue Wi-Fi are the classic culprit; if you can, upload over a wired or stable connection and leave the tab open until the progress indicator completes.",[14,22,24],{"id":23},"use-a-supported-file-format","Use a supported file format",[10,26,27,28,32],{},"Photo uploads accept ",[29,30,31],"strong",{},"JPEG, PNG and GIF"," files. RAW files (CR2, NEF, ARW and similar), TIFFs, PSDs and HEIC are not accepted; export them to JPEG first. Files that silently never appear in the grid are usually an unsupported format rather than a failed transfer.",[10,34,35],{},"Video and audio files can only be uploaded in the website media manager, and only on paid plans; the Free plan is images-only.",[14,37,39],{"id":38},"youve-hit-a-plan-limit","You've hit a plan limit",[10,41,42],{},"On the Free plan a banner across the top of the app tracks your usage, for example \"You've used 4.8 GB out of 5 GB of storage available on the Free plan.\" When storage (or another plan limit) is reached, new uploads are blocked until you make room or upgrade:",[44,45,46,50],"ul",{},[47,48,49],"li",{},"Delete projects or photos you no longer need. Storage is counted from your uploaded originals.",[47,51,52,53,56],{},"Or upgrade under ",[29,54,55],{},"Upgrade"," in the banner (it links to your billing settings). Paid plans include 100 GB (Amateur), 500 GB (Professional), or unlimited storage.",[10,58,59,60,65],{},"See ",[61,62,64],"a",{"href":63},"\u002Faccount-and-billing\u002Fstorage-and-plan-limits","Storage and plan limits"," for how usage is counted.",[10,67,68],{},[69,70],"img",{"alt":71,"src":72},"The plan limit banner showing storage usage with the Upgrade link","\u002Fimages\u002Fhelp\u002Faccount-and-billing\u002Fstorage-limit-banner.webp",[14,74,76],{"id":75},"browser-issues","Browser issues",[10,78,79],{},"If your connection and plan are fine but uploads still hang:",[81,82,83,91,98,101],"ol",{},[47,84,85,86,90],{},"Reload the app. If an update banner appears (\"A new version of Afterify is ready\"), click it; a stale version can misbehave. See ",[61,87,89],{"href":88},"\u002Ftroubleshooting\u002Fapp-not-updating","App not updating",".",[47,92,93,94,90],{},"Try a private\u002Fincognito window. If uploads work there, a browser extension (ad blockers and privacy tools especially) is interfering; allowlist ",[95,96,97],"code",{},"app.afterify.com",[47,99,100],{},"Try another browser. Afterify works best in current versions of Chrome, Edge, Firefox and Safari.",[47,102,103],{},"Very large batches can overwhelm slow machines; upload in smaller groups of a few hundred photos.",[14,105,107],{"id":106},"still-stuck","Still stuck?",[10,109,110,111,115],{},"If a specific file fails repeatedly while others succeed, the file itself may be corrupt; re-export it from your editor. If nothing uploads at all after the steps above, ",[61,112,114],{"href":113},"\u002Fcontact","contact support"," with the browser you're using and roughly when the uploads failed, and we'll check it from our side.",[14,117,119],{"id":118},"related","Related",[44,121,122,128,132],{},[47,123,124],{},[61,125,127],{"href":126},"\u002Fclients-and-projects\u002Fupload-photos","Upload photos",[47,129,130],{},[61,131,64],{"href":63},[47,133,134],{},[61,135,89],{"href":88},{"title":137,"searchDepth":138,"depth":138,"links":139},"",2,[140,141,142,143,144,145],{"id":16,"depth":138,"text":17},{"id":23,"depth":138,"text":24},{"id":38,"depth":138,"text":39},{"id":75,"depth":138,"text":76},{"id":106,"depth":138,"text":107},{"id":118,"depth":138,"text":119},"troubleshooting","What to check when photo uploads are stuck, failing, or blocked by a plan limit.","md",{},true,3,"\u002Ftroubleshooting\u002Fupload-problems",{"title":5,"description":147},"troubleshooting\u002Fupload-problems","2026-09-19","ApKj0jY8RSeiRBCOVeVY9B_UGb8qmAxkwBaJOwq83EA",[158,161],{"path":159,"title":160,"order":138},"\u002Ftroubleshooting\u002Fcant-sign-in","Can't sign in",{"path":162,"title":163,"order":164},"\u002Ftroubleshooting\u002Fclient-cant-access-a-gallery","Client can't access a gallery",4,1789936982358]