[{"data":1,"prerenderedAt":231},["ShallowReactive",2],{"article-\u002Ftroubleshooting\u002Fwebsite-publishing-problems":3,"surround-\u002Ftroubleshooting\u002Fwebsite-publishing-problems":222},{"id":4,"title":5,"body":6,"category":211,"description":212,"extension":213,"meta":214,"navigation":215,"order":216,"path":217,"seo":218,"stem":219,"updated":220,"__hash__":221},"docs\u002Ftroubleshooting\u002Fwebsite-publishing-problems.md","Website publishing problems",{"type":7,"value":8,"toc":202},"minimark",[9,13,18,57,61,68,72,79,116,119,157,164,168,175,182,186],[10,11,12],"p",{},"Your Afterify website is live from the moment it's created. When something you changed isn't showing, or the site isn't loading at all, the checks below cover the usual causes.",[14,15,17],"h2",{"id":16},"changes-arent-appearing-on-the-live-site","Changes aren't appearing on the live site",[19,20,21,29,35,51],"ol",{},[22,23,24,28],"li",{},[25,26,27],"strong",{},"Save your work in the builder."," Edits aren't on the live site until they're saved; if you try to navigate away with unsaved changes, the builder warns you. Go back to the editor and make sure nothing is pending.",[22,30,31,34],{},[25,32,33],{},"Give it a minute."," The public site caches pages briefly, so a saved change can take about a minute to show up. Hard-refresh the page (Ctrl+Shift+R, or Cmd+Shift+R on a Mac) to skip your browser's own cache.",[22,36,37,40,41,44,45,50],{},[25,38,39],{},"Check you're looking at the right thing."," Blog posts have their own lifecycle: a post in ",[25,42,43],{},"Draft"," or scheduled for later isn't on the site yet, no matter how the pages look in the builder. See ",[46,47,49],"a",{"href":48},"\u002Fblog\u002Fpublish-comments-and-sharing","Publish, comments and sharing",".",[22,52,53,56],{},[25,54,55],{},"Client index blocks only show published clients."," If a gallery is missing from your website's client index, publish that client in the Studio first.",[14,58,60],{"id":59},"the-site-doesnt-load-at-all","The site doesn't load at all",[10,62,63,64,50],{},"A deactivated website is not served publicly; visitors get a not-found page instead. Reactivate the site to bring it back. If you recently reset your website, its content is gone permanently, but your Studio photos are untouched; you'll be rebuilding from the template. See ",[46,65,67],{"href":66},"\u002Fwebsite-builder\u002Fpublish-your-website","Publish your website",[14,69,71],{"id":70},"custom-domain-wont-connect","Custom domain won't connect",[10,73,74,75,78],{},"Open ",[25,76,77],{},"Website → Settings"," and click your domain to see its live status. The statuses walk you through the pipeline:",[80,81,82,88,98,104,110],"ul",{},[22,83,84,87],{},[25,85,86],{},"Waiting for DNS",": add the DNS records shown in the domain panel at your DNS provider. DNS changes can take up to a few hours to propagate, so this state right after adding records is normal.",[22,89,90,93,94,97],{},[25,91,92],{},"DNS detected"," and ",[25,95,96],{},"Issuing certificate",": we found your records and are requesting the SSL certificate. This usually takes a few minutes.",[22,99,100,103],{},[25,101,102],{},"Connected",": your domain is live.",[22,105,106,109],{},[25,107,108],{},"DNS not found",": we couldn't find your records yet. Double-check them at your DNS provider.",[22,111,112,115],{},[25,113,114],{},"Certificate failed",": re-check your DNS records or try again.",[10,117,118],{},"Common record mistakes:",[80,120,121,135,138,154],{},[22,122,123,124,127,128,93,131,134],{},"Copy each record's ",[25,125,126],{},"type",", ",[25,129,130],{},"name\u002Fhost",[25,132,133],{},"value"," exactly as shown; use the copy buttons in the panel. A stray trailing dot or a pasted space breaks matching at some providers.",[22,136,137],{},"Delete conflicting old records on the same hostname (a previous A record or a parking-page CNAME will shadow the new ones).",[22,139,140,141,145,146,149,150,153],{},"Enter the bare domain, like ",[142,143,144],"code",{},"mycustomdomain.com","; don't include ",[142,147,148],{},"https:\u002F\u002F"," or ",[142,151,152],{},"www."," when claiming it, and note that IP addresses and afterify.com addresses can't be connected.",[22,155,156],{},"If your provider proxies DNS (orange-cloud style), turn the proxy off for these records until the certificate is issued.",[10,158,159,160,50],{},"Custom domains are a paid feature; on the Free plan the settings page shows Custom Domains as locked with an upgrade link. See ",[46,161,163],{"href":162},"\u002Fwebsite-builder\u002Fconnect-a-custom-domain","Connect a custom domain",[14,165,167],{"id":166},"the-builder-is-read-only-after-a-downgrade","The builder is read-only after a downgrade",[10,169,170,171,50],{},"If you downgraded from a paid plan to Free, the website builder switches to read-only: your site stays online, but editing, page reordering and settings changes are disabled until you upgrade again. (A Free account that never had a paid plan can still build its one included page; the lock only applies after a downgrade.) Free plan limits also apply: one website, one page and up to 10 components. See ",[46,172,174],{"href":173},"\u002Faccount-and-billing\u002Fbilling-upgrades-and-downgrades","Billing, upgrades and downgrades",[10,176,177],{},[178,179],"img",{"alt":180,"src":181},"The Builder overview on a downgraded Free account","\u002Fimages\u002Fhelp\u002Ftroubleshooting\u002Fwebsite-read-only.webp",[14,183,185],{"id":184},"related","Related",[80,187,188,192,196],{},[22,189,190],{},[46,191,67],{"href":66},[22,193,194],{},[46,195,163],{"href":162},[22,197,198],{},[46,199,201],{"href":200},"\u002Fwebsite-builder\u002Fwebsite-basics","Website basics",{"title":203,"searchDepth":204,"depth":204,"links":205},"",2,[206,207,208,209,210],{"id":16,"depth":204,"text":17},{"id":59,"depth":204,"text":60},{"id":70,"depth":204,"text":71},{"id":166,"depth":204,"text":167},{"id":184,"depth":204,"text":185},"troubleshooting","Fix changes that aren't showing up, custom domains that won't connect, and a builder that's gone read-only.","md",{},true,5,"\u002Ftroubleshooting\u002Fwebsite-publishing-problems",{"title":5,"description":212},"troubleshooting\u002Fwebsite-publishing-problems","2026-09-19","oY-m7svpYPHFbCZfV8LcrRVnWrvR2Utx-n4YcTEJpg8",[223,227],{"path":224,"title":225,"order":226},"\u002Ftroubleshooting\u002Fclient-cant-access-a-gallery","Client can't access a gallery",4,{"path":228,"title":229,"order":230},"\u002Ftroubleshooting\u002Fstore-and-payment-problems","Store and payment problems",6,1789936982358]