Storage and plan limits

Every plan includes a storage allowance for the photos you upload to Studio. This article explains how usage is counted, where to see it, and what changes when you hit a limit.

How storage is counted

Storage is counted per account, across all your clients and projects: every photo you upload adds its file size to your total. Deleting photos frees the space again.

Your allowance depends on your plan:

During your 7-day trial you have Professional's 100 GB. To change your Professional storage, go to Billing & Subscription → Change Plan. See Plans at a glance for prices.

Where to check your usage

• Account dropdown: click the person icon at the top right; Storage Used is shown under your name.
• Billing & Subscription: the Subscription card shows how many GB you have remaining (or how far over the limit you are), with a usage bar. Open it from the account dropdown or the Account panel on Home.

The plan-limit banner

On the Free plan, a banner runs across the top of the app (on desktop) showing how you're tracking against your limits, with an Upgrade link to the Billing page. If you're approaching a specific limit, the banner names it. For example:

• "You've used 1.6 GB out of 2 GB of storage available on the Free plan."
• "You've created 5 of 5 blog posts available on the Free plan."

The banner also covers websites and website components. During your trial it shows how many days of Professional you have left instead, and Professional accounts don't see it.

What happens at the limit

When your storage is full, new uploads are blocked. Starting an upload opens the usual dialog, but instead of the photo picker you'll see:

"You've reached your storage limit"

with a note that you can delete some files or upgrade your plan. Nothing you've already uploaded is affected: existing galleries keep working and clients can still view and download.

The same pattern applies to the other Free-plan caps (blog posts, website components, websites): the "new" action is blocked with an upgrade prompt, and existing content stays live.

Over 2 GB on the Free plan

If your account moves to Free (a trial or subscription ends) while you're using more than 2 GB, you get 30 days to sort it out before anything is deleted:

1. We email you right away with the list of galleries that will be deleted and the date, then again after 14, 23 and 29 days.
2. The same list is on Billing & Subscription under Scheduled for deletion, and a banner at the top of the app shows the date.
3. Galleries are chosen least recent uploads first (by when you last uploaded photos to them; just opening a gallery doesn't count), and only enough to get you back under 2 GB. Your newest work stays.
4. The list updates every night. Free up space, download and delete galleries yourself, or upgrade, and the deletion is cancelled as soon as you're under the limit.

On day 30, the listed galleries are permanently deleted.

Freeing up space

1. Open Studio and find projects you no longer need to keep online. Delivered shoots past their download window are good candidates.
2. Delete individual photos, whole collections, or entire projects. Deleted files stop counting against your storage.
3. Watch Storage Used in the account dropdown update.

Deletion is permanent. Make sure you have your own originals backed up before removing photos from Afterify.

If you'd rather not delete anything, upgrading takes effect immediately: see Billing, upgrades and downgrades.

Related

• Plans at a glance
• Billing, upgrades and downgrades
• Upload photos