Help Center / Troubleshooting
Troubleshooting
Fixes for common problems, and answers to frequently asked questions.
Frequently asked questions
Quick answers to the questions we hear most about plans, storage, sharing and payments.
Can't sign in
Fix password, email verification and two-factor problems that keep you out of your account.
Upload problems
What to check when photo uploads are stuck, failing, or blocked by a plan limit.
Client can't access a gallery
Diagnose missing invite emails, used-up invite links, revoked access and wrong-account logins.
Website publishing problems
Fix changes that aren't showing up, custom domains that won't connect, and a builder that's gone read-only.
Store and payment problems
Sort out stuck Stripe onboarding, test-mode confusion, missing orders and surprising totals.
App not updating
Apply a waiting update, clear a stale cached version, and understand the offline banner.
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